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24 October 2011

Entire Madhya Pradesh state police to be linked with Tele-Samadhan Kendra: Home Minister

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By Pervez Bari

Bhopal: Madhya Pradesh Home Minister Umashankar Gupta has said that Tele-Samadhan Kendra system will be implemented in the entire state.

Gupta was reviewing redressal of complaints after linking Police Department with Tele-Samadhan Centre here on Saturday. Bhopal district's 29 complaints were registered at Tele-Samadhan Kendra and all of them have been redressed within 15 days. Crimes were also registered in two complaints.

Home Minister Mr. Gupta said that this system has been voluntarily adopted for reforms in police administration. Therefore, it should not be considered a burden and complaints received at Tele-Samadhan Kendra should be redressed spontaneously. Information about all the points pertaining to a complaint should be given so that there is no further complaints in the same case.

The Home Minister had linked police of Bhopal district with Tele-Samadhan Kendra on September 20. After its positive results, it was contemplated to introduce the system in the entire state.

The Home Minister stressed that apart from redressal, action should also be taken against the concerning police officer if the complaint is found to be true.

Underling importance of this system, Additional Chief Secretary Mr. Ashok Das and Director General of Police Mr. S.K. Raut said that it can be implemented in the entire state. Every district's Additional SP will be made its nodal officer.

It may be noted that any person can register complaint on toll-free number 155343 of Tele-Samadhan Kendra if he is not satisfied with police action in any case. The complaint is redressed by the nodal officer within 15 days. The complaint is forwarded to senior officer if it is not redressed in 15 days.

[Pervez Bari is a Journalist based at Bhopal, Madhya Pradesh. He can be contacted at pervezbari@eth.net]

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